HOW TO - Manage the rating and comments of my app on the stores

Browse your app's ratings

1. Connect to the Play Console

2. Select your application

3. In the left menu, click User's Comments> Rating

You can find here:

• Application Rating: average & individual attributed by users

• Rating evolution: daily, weekly, monthly

• Details of the rating: to have a detail according to the countries, languages, devices ...

Browse the app's comments

1. Connect to the Play Console

2. Select your application

3. In the left menu, click User's Comments> comments

4. You can browse reviews in differents ways :

   1. Filter: displays the opinions according to certain criteria such as the data, the language, the rating ...

   2. Sort: allows you to sort the reviews by date, rating ...

   3. Search: allows you to search for specific words in comments

Reply to a comment

1. Connect to the Play Console

2. Select your application

3. In the left menu, click User's Comments> comments

4. In the "Reply to this comment" field, enter your answer

5. Select Publish answer

When you answer to a user's notification, a notification email will inform them. This notification includes the following informations :

• Name of your application

• Date of the user's notice

• User rating and comments on your app

• Text of your answer

• Link that permit you to contact you by e-mail (e-mail address indicated on the file Play Store of your application)

Example of responses

When comments are issue-related

Thank you for your comment [Insert User name]. We are sorry to hear about this. We will work to correct this issue as soon as possible.

Textless comments 1 to 3*

Thank you for your comment. [Insert User Name]. Do not hesitate to provide us with more details.

Positive comments : 4 to 5*

Thank you for your comment [Insert User Name] !